The API provides endpoints for all major Zoho Desk entities: tickets, contacts, accounts, agents, departments, and more. Developers can create tickets from external systems, update ticket fields, retrieve performance data for custom reports, and build two-way integrations with internal tools.
Zoho Desk API uses OAuth 2.0 for authentication. Developers register their integration as an app in the Zoho API Console, obtain a client ID and secret, and use OAuth tokens to make authenticated requests. API keys can be scoped to limit access to specific modules.
Common API use cases include: creating tickets from a mobile app, syncing ticket status with a project management tool, pulling ticket data into a business intelligence dashboard, automating ticket creation from IoT device alerts, and integrating Zoho Desk with custom ERP or CRM systems.
The Zoho Desk API is a REST API enabling developers to create, read, update, and delete Zoho Desk data programmatically. It allows external systems to create tickets, update records, and pull reporting data through authenticated API calls.
The Zoho Desk API uses OAuth 2.0 for authentication. Developers register their integration in the Zoho API Console, obtain OAuth tokens, and include them in API requests. Tokens can be scoped to specific modules for security.
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