When a webhook trigger event occurs in Zoho Desk (such as ticket creation, status change, or SLA breach), Zoho Desk sends an HTTP POST request to the configured URL with ticket data in JSON format. The receiving system processes this data and takes the appropriate action.
Common webhook applications: posting a notification to a Slack channel when a high-priority ticket is created, updating an internal order management system when a delivery complaint ticket is closed, or triggering a Zapier workflow to create a task in a project management tool from a Zoho Desk ticket event.
Webhooks are event-driven: Zoho Desk pushes data to external systems when something happens. The Zoho Desk API is polling-based: external systems pull data from Zoho Desk on demand. Webhooks are more efficient for real-time integrations; API calls are better for bulk data retrieval.
A webhook in Zoho Desk is an HTTP callback that sends real-time ticket event data to an external URL. When a configured event occurs, Zoho Desk pushes a JSON payload to the specified endpoint, enabling real-time integration with external systems.
Webhooks are event-driven: Zoho Desk pushes data to external systems when events occur. The API is on-demand: external systems request data from Zoho Desk. Webhooks are better for real-time notifications; API calls suit bulk retrieval or on-demand queries.
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