The Zoho Desk Marketplace hosts hundreds of extensions including telephony providers (Exotel, Twilio), payment gateways, project management tools (Jira, Asana), communication platforms (Slack, Microsoft Teams), field service solutions, and specialised vertical tools for healthcare, e-commerce, and finance.
Administrators install extensions from the Marketplace in Zoho Desk’s Settings. Each extension has a dedicated configuration page where API credentials and integration settings are entered. Installed extensions appear in the ticket interface or as additional workflow actions.
Organisations with specific integration needs can build custom extensions using the Zoho Desk SDK and publish them privately for their own account or publicly on the Marketplace. Custom extensions follow the same framework as Marketplace extensions and appear in the same agent interface locations.
A Marketplace extension is a third-party or Zoho-built integration that adds capabilities or external system connectivity to Zoho Desk. Extensions are installed from the Marketplace and appear within the ticket interface or as additional automation actions.
Yes. Zoho provides an SDK for building custom Desk extensions. Custom extensions can be deployed privately for internal use or published publicly on the Marketplace. They follow the same framework as Marketplace extensions.
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