Custom functions can interact with any Zoho API, perform calculations, fetch data from external systems, update multiple records simultaneously, send formatted messages to communication tools, or execute multi-step logic that built-in workflow actions cannot handle.
Custom functions in Zoho Desk are written in Deluge, Zoho’s proprietary scripting language. Deluge provides built-in functions for API calls, date manipulation, string handling, and data formatting. The Zoho Desk custom function editor includes a testing tool to validate code before deployment.
Custom functions are triggered from workflow actions or Blueprint transitions. For example, when a warranty claim ticket transitions to ‘Approved’, a custom function can call the ERP API to create a replacement order, update a custom field in Zoho Desk with the order number, and send a confirmation email.
A custom function is a Deluge script that executes complex logic when triggered by a workflow action or Blueprint transition. It extends Zoho Desk automation by enabling API calls, data calculations, and multi-step processes beyond built-in action types.
Zoho Desk custom functions are written in Deluge, Zoho’s proprietary scripting language. Deluge supports API calls, data manipulation, and conditional logic. The built-in editor includes a testing environment to validate functions before activating them.
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