Managed Support & Retainer : Ongoing Zoho Care
Dedicated retainer support with defined SLAs. Bug fixes, enhancements, Zoho update impact assessments, and proactive health checks, so your team can focus on business, not platform maintenance.
Your implementation doesn’t end at go-live, it evolves.
Every Zoho or NetSuite environment needs ongoing care, new team members, process changes, platform updates, performance tuning, and enhancement requests. Without dedicated support, small issues accumulate until the system stops serving the business.
Aaxonix managed support retainers give you a dedicated team with defined SLAs. We handle bug fixes, enhancements, user management, and proactive health checks so your team can focus on running the business, not debugging automations or figuring out what a Zoho update just changed.
Critical issues acknowledged within 4 hours, standard requests within 24 hours
Regular health checks catch issues before they impact your operations
Use retainer hours for bug fixes, enhancements, reporting, training, or new automations
What managed support covers.
Bug Fixes
Rapid resolution of issues in your Zoho or NetSuite environment, broken automations, data inconsistencies, and integration failures.
Enhancements
New automation rules, additional fields, updated workflows, and configuration changes as your business process evolves.
Health Checks
Periodic review of your environment, unused automations, storage usage, permission gaps, and performance bottlenecks identified proactively.
Update Impact Assessment
When Zoho or NetSuite releases updates, we assess the impact on your configuration, scripts, and integrations before they cause issues.
User Management
New user setup, role changes, permission adjustments, and deactivation handled promptly and securely.
Report Building
New reports, dashboards, and scheduled exports as your leadership team’s analytics needs evolve.
Training Sessions
Ad-hoc training for new team members or refresher sessions when processes change. Role-based, not generic walkthroughs.
Integration Maintenance
Monitoring and maintaining third-party integrations, API connections, and data sync workflows.
From onboarding to ongoing care, four steps.
Environment Assessment
We audit your current Zoho or NetSuite setup, modules, automations, integrations, and custom code. This gives us a baseline for proactive support.
SLA & Scope Agreement
We define response times, coverage hours, included services, and escalation paths. Clear expectations from day one, no ambiguity.
Ongoing Support
Your team submits requests via a dedicated channel. We triage, prioritise, and resolve within SLA. Monthly usage reports keep you informed.
Quarterly Reviews
Regular review meetings to assess system health, discuss upcoming needs, and align priorities for the next quarter.
Platforms we support on retainer.
Zoho CRM
The most common platform in our managed support portfolio, pipeline management, automations, and integrations.
Zoho One
The full Zoho ecosystem, support covers CRM, Books, People, Desk, and all interconnected apps.
Zoho Books
Accounting and invoicing support. GST compliance, bank reconciliation, and financial reporting.
Industries we provide ongoing support for.
Services that complement managed support.
What clients ask about Managed support.
A defined number of hours per month for bug fixes, enhancements, change requests, user management, and proactive health checks. SLAs define response times (typically 4h for critical, 24h for standard). Unused hours may roll over depending on your plan.
Retainers start at approximately 20 hours/month. Pricing depends on the scope of your Zoho or NetSuite environment and the SLA level required. We provide a transparent monthly rate after assessing your environment.
Yes. Retainer hours can be used for bug fixes, enhancements, new automation rules, report building, minor integrations, and Zoho update impact assessments, essentially any work within your existing Zoho or NetSuite environment.
Yes. We periodically review your environment for unused automations, storage issues, permission gaps, and upcoming Zoho/NetSuite updates that may affect your configuration. Issues are flagged before they become problems.
Zoho releases updates regularly. As part of managed support, we assess each update’s impact on your configuration, custom scripts, and integrations, and apply necessary changes before they cause issues.
Need ongoing support for your Zoho or NetSuite environment?
Book a free consultation. We’ll assess your environment, recommend a support plan, and define clear SLAs, no commitment.