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Zoho CRM

Expected Close Date

Expected Close Date in Zoho CRM is a field on the Deals module that records the date by which a sales rep expects to win or lose a deal. It is a key input for pipeline forecasting and helps sales managers identify deals that are overdue or at risk.

Expected Close Date in Zoho CRM is a field on the Deals module that records the date by which a sales rep expects to win or lose a deal. It is a key input for pipeline forecasting and helps sales managers identify deals that are overdue or at risk.

What is Expected Close Date in Zoho CRM?

The Expected Close Date is a mandatory date field on every Deal record in Zoho CRM. When a rep creates a Deal, they set the date by which they expect the deal to close. This date is used by the forecasting engine to include the deal in the right period’s forecast and by pipeline reports to calculate weighted revenue by month or quarter.

As time passes, deals whose Expected Close Date has passed but remain open become “overdue” in the pipeline view. Managers use this to identify stuck deals that need intervention – either a push to close or a stage regression to reflect reality.

Expected Close Date in Forecasting

Zoho CRM’s Forecast module uses Expected Close Date to group deals by period. A deal with an Expected Close Date in December appears in the December forecast. If the date slips to January, the deal drops out of the December forecast automatically.

Industry Example

Manufacturing: A capital equipment salesperson sets Expected Close Date to 31 March for a large lathe purchase – the end of the customer’s financial year. The sales manager’s Q4 forecast includes this deal. In mid-March, the customer delays. The rep updates the Expected Close Date to 30 April. The deal moves out of Q4 and into Q1 of the next year automatically.

Frequently Asked Questions

What is Expected Close Date in Zoho CRM?

Expected Close Date in Zoho CRM is a field on the Deals module that records the date by which a sales rep expects to win or lose a deal. It is a key input for pipeline forecasting and helps sales managers identify deals that are overdue or at risk.

Is Expected Close Date mandatory in Zoho CRM?

Yes. Expected Close Date is a mandatory Standard Field on the Deals module. It cannot be removed, though it can be renamed in the Page Layout editor.

How does Expected Close Date affect forecasting in Zoho CRM?

Deals appear in the forecast period that matches their Expected Close Date. Updating the date moves the deal to the new period’s forecast automatically.

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