From any CRM module list view, select the records to update (or select all records matching a filter), then choose the Mass Update option. Specify the field and the new value. Zoho CRM applies the change to all selected records. Mass Update respects field-level edit permissions, so users can only mass update fields their Profile allows them to edit.
Mass Update is a manual, one-time bulk operation initiated by a user. A Workflow Field Update is an automated action that fires when triggered conditions are met. Use Mass Update for ad hoc corrections; use Workflow Field Update for ongoing, condition-based automation.
Mass Update is a bulk operation that changes a field value across multiple CRM records at once. Users select records from a list view, specify the field and new value, and Zoho CRM applies the change to all selected records simultaneously.
Mass Update cannot be undone through a single undo action. The changes are recorded in the Audit Log for each record. To reverse a mass update, you would need to perform another mass update setting the field back to its original value, or import the original values from a backup.
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