A Manual in Zoho Connect is a wiki-style documentation tool available within a Group. Each Manual is organised into sections and pages, and multiple Manuals can exist within a single Group. Pages within a Manual can be written using a rich text editor, including tables, images, and formatted headings. Manual pages have version history, so edits can be tracked and previous versions restored. Members with edit access can collaborate on pages simultaneously.
Use a Manual for any content that has a long useful life and needs to be findable: standard operating procedures, onboarding guides, product documentation, compliance checklists, or team runbooks. Manuals are not suited to time-sensitive updates or discussions; Feed posts and Forum threads are better for those. The key distinction is permanence: if the content will be referenced repeatedly over months, it belongs in a Manual.
Establish ownership for each Manual: a page without a clear owner tends to become outdated. Use the version history to audit what changed and when, especially for compliance-sensitive SOPs. Manuals are scoped to a Group, so if you need a piece of documentation accessible to the whole organisation rather than just Group members, consider whether a Town Hall post or a network-wide Channel is more appropriate for distribution.
Yes. Manual pages in Zoho Connect maintain a version history, allowing members with appropriate access to view previous versions of a page and restore an earlier version if needed. This is particularly valuable for policy documents and SOPs, where it may be important to audit what the content said at a specific point in time, or to reverse an unintended edit.
Zoho Connect’s Manual editor allows collaborative editing, but the exact behaviour for simultaneous editing by multiple users depends on the platform version and your plan. In general, the last saved version prevails, so teams working on the same page simultaneously should coordinate edits to avoid overwriting each other’s work. The version history provides a recovery option if a conflict occurs.
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