A Forum in Zoho Connect is a discussion board within a Group. Any Group member can start a new Forum topic by creating a post with a title and a detailed description. Other members reply to the topic in a threaded format below the original post. Topics remain accessible and searchable within the Group indefinitely. Forum topics can be categorised, liked, and marked as answered if the Group is configured for Q&A-style forums. Multiple Forum boards can exist in a single Group.
Use a Forum for discussions that benefit from structure and long-term searchability: proposing and debating process changes, collecting feedback on a policy draft, running an internal Q&A session, or documenting a decision with its full rationale. Avoid Forums for quick back-and-forth chat; that belongs in the Feed or a Direct Message. The Forum’s advantage is that a new team member joining six months later can still read the full reasoning behind a decision by browsing the topic thread.
Forum topics are indexed and searchable within Zoho Connect, which makes them a valuable knowledge asset over time if the team disciplines itself to use them for substantive discussions. Designate a Group admin to periodically review and close or archive resolved topics to prevent the Forum from becoming cluttered. If your Forum is used for Q&A, configure the Group to allow marking a reply as the accepted answer, which helps future readers quickly identify the resolution.
A Feed post is a casual, time-ordered update visible in the Group’s activity timeline and intended for quick sharing. A Forum post is a structured, titled discussion thread designed for deliberate, topic-focused conversations. Forum threads remain findable by title in a dedicated Forum section, while Feed posts get buried as newer activity arrives. Use Forums for any discussion you will want to find and reference later.
Yes, when the Group’s Forum is configured for Q&A-style discussions, topic authors or Group admins can mark a specific reply as the accepted answer. This marks the topic as resolved and makes it easy for future readers to find the resolution without reading through every reply. For non-Q&A forums, topics can typically be closed or archived by the Group admin once the discussion has concluded.
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