Zoho Bookings calculates open slots by checking three things in order: the Workspace availability window (the broadest gate), the individual staff member’s working hours within that window, and finally any blocked time from existing appointments, synced calendar events, or manually set time-off. Only slots that clear all three checks appear on the booking page. Availability can also be limited by a date range, preventing bookings too far in advance.
Configure availability whenever staff have non-standard schedules: rotating shifts, part-time hours, or seasonal closures. Use date-range limits to control how far ahead customers can book, which is valuable for businesses that plan capacity weekly. Do not rely solely on Workspace availability if individual staff have different hours; each Staff profile needs its own settings to avoid false open slots.
Time zones matter significantly: the Workspace has its own time zone, and if a staff member is in a different zone, mismatches cause slots to appear at the wrong hours. Calendar sync blocks slots in real time, but there can be a short delay before synced events reflect on the booking page. Setting a minimum booking notice period (for example, no bookings within 2 hours) is part of the availability configuration and prevents last-minute surprises.
The most common causes are a Workspace availability window that does not overlap with staff working hours, a time zone mismatch between the Workspace and the staff profile, or blocked time from a synced calendar. Check each layer individually: Workspace window first, then staff hours, then calendar sync events.
Yes. Each staff member has their own working-hours configuration independent of other staff in the same Workspace. The Workspace window defines the outer boundary; within that boundary, each staff member can have narrower individual hours. Bookings will only show slots where both the Workspace and the specific staff member are available.
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