Tag

Customer Support

15 articles in this topic

Zoho Desk and Slack Integration: Escalation Alerts, Ticket Updates, and Agent Collaboration

Zoho Desk and Slack Integration: Escalation Alerts, Ticket Updates, and Agent Collaboration

Connect Zoho Desk with Slack for real-time ticket alerts, SLA breach escalations, channel-per-department routing, and agent collaboration directly from Slack.

Zoho Desk Setup Guide for Indian Support Teams

Zoho Desk Setup Guide for Indian Support Teams

Set up Zoho Desk for Indian businesses: multi-channel ticketing, SLA policies, CRM integration, knowledge base, and WhatsApp support.

Zoho SalesIQ: Live Chat and Visitor Tracking Guide

Zoho SalesIQ: Live Chat and Visitor Tracking Guide

Set up Zoho SalesIQ for live chat, visitor tracking, chatbot lead qualification, visitor scoring, and CRM integration for Indian business…

Managed Zoho Support: When to Hire a Partner vs Managing It Yourself

Managed Zoho Support: When to Hire a Partner vs Managing It Yourself

When should Indian businesses use a managed Zoho support partner vs handling Zoho administration themselves? A cost-benefit guide for growing…

Zoho Desk Setup Guide: Customer Support for Indian Businesses

Zoho Desk Setup Guide: Customer Support for Indian Businesses

How to set up Zoho Desk for customer support in India: ticket routing, SLAs, knowledge base, and integration with CRM…