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Customer Support

6 articles in this topic

Zoho CRM and Intercom Integration: Sync Conversations, Leads, and Support Context

Zoho CRM & Sales 13 min read

Zoho CRM and Intercom Integration: Sync Conversations, Leads, and Support Context

On this page When your sales team works in Zoho CRM and your support team runs conversations through Intercom, customer context gets...

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Zoho SalesIQ and Telegram Integration: Add Live Chat to Your Telegram Business Channel

Zoho SalesIQ and Telegram Integration: Add Live Chat to Your Telegram Business Channel

On this page Telegram has over 900 million monthly active users, and a growing number of businesses use it as…

Zoho Desk and Zendesk Migration: Move Your Helpdesk Without Losing Ticket History

Zoho Desk and Zendesk Migration: Move Your Helpdesk Without Losing Ticket History

On this page Switching from Zendesk to Zoho Desk is one of the most common helpdesk migrations for growing support…

Zoho Desk and Slack Integration: Escalation Alerts, Ticket Updates, and Agent Collaboration

Zoho Desk and Slack Integration: Escalation Alerts, Ticket Updates, and Agent Collaboration

Connect Zoho Desk with Slack for real-time ticket alerts, SLA breach escalations, channel-per-department routing, and agent collaboration directly from Slack.

Zoho Desk Setup Guide for Indian Support Teams

Zoho Desk Setup Guide for Indian Support Teams

Set up Zoho Desk for Indian businesses: multi-channel ticketing, SLA policies, CRM integration, knowledge base, and WhatsApp support.

Zoho Desk Setup Guide: Customer Support for Indian Businesses

Zoho Desk Setup Guide: Customer Support for Indian Businesses

How to set up Zoho Desk for customer support in India: ticket routing, SLAs, knowledge base, and integration with CRM…