Merchants configure Shipping Integration in Zoho Commerce’s settings by connecting to supported carriers or shipping aggregators. Once connected, Zoho Commerce calls the carrier’s API at checkout to retrieve real-time shipping rates based on the buyer’s delivery address, the order weight, and the origin warehouse location. The shopper selects a shipping option at checkout, the cost is added to the order total, and on dispatch the merchant generates a shipping label from within Zoho Commerce. Tracking numbers are stored against the order and can be shared with the customer automatically.
Connect a Shipping Integration as soon as your store ships physical products. Manual shipping management is only viable at very low order volumes. For Indian merchants, connecting to an aggregator such as Shiprocket or Delhivery through the integration options available in Zoho Commerce or Zoho Inventory reduces the effort of managing multiple courier relationships. If your store sells digital products or services only, Shipping Integration is not applicable.
The carriers and aggregators directly integrated with Zoho Commerce vary by region and plan, so verify which options are available for Indian pincode coverage before relying on an integration. Product weight and dimensions must be accurately filled in the Product Catalogue for rate calculation to work correctly. Some Shipping Integrations require a business account with the carrier, not just a consumer account. If your carrier is not directly supported by Zoho Commerce, you may need to use Zoho Inventory as an intermediary or configure flat-rate shipping rules manually.
Yes. Zoho Commerce supports shipping rules where free shipping is applied automatically when the order subtotal exceeds a threshold you define. This is configured in the shipping settings as a rate condition rather than a coupon code, so the discount applies automatically without the customer needing to enter a code. You can combine this with a zone-based rule so free shipping applies only within certain delivery regions.
Zoho Commerce can calculate shipping costs using one of three methods: flat-rate rules you define (a fixed amount per order or per item), weight-based rates calculated from the product weights in your catalogue, or real-time carrier rates fetched from an integrated carrier at the moment of checkout. For accuracy, real-time carrier rates are most reliable, but they require a configured carrier integration and accurate product weight data in your catalogue.
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