When a merchant sets up Zoho Commerce, they create an Online Store: a hosted ecommerce website with its own domain or subdomain. The store includes a storefront (the pages customers browse), a product catalogue, a shopping cart, a checkout with integrated payment gateways, and an order management area accessible to the store admin. The store connects natively to other Zoho products: inventory syncs with Zoho Inventory, customer data flows into Zoho CRM, and invoices appear in Zoho Books.
Choose Zoho Commerce’s Online Store when you want a self-contained ecommerce operation that integrates directly with the Zoho suite without needing third-party connectors. It is suited to Indian D2C brands, B2B sellers, and service businesses adding a digital sales channel. If you already operate a large Shopify or WooCommerce store with an established app ecosystem and fulfilment integrations, migrating to Zoho Commerce carries significant switching costs that require careful evaluation.
Zoho Commerce hosts your store on Zoho’s infrastructure, so you are not managing servers or a CMS separately. Custom domain connection is supported. The platform’s theme options and customisation depth are more limited than open-source alternatives like WooCommerce. Payment gateway availability in India includes Razorpay, PayU, and other local gateways alongside global options. Review the transaction limits and plan quotas before choosing a Zoho Commerce tier for a high-volume store.
Yes. Zoho Commerce supports connecting a custom domain to your store. You configure the domain in your store’s settings and then update the DNS records at your domain registrar to point to Zoho Commerce’s servers. Zoho also provides a free SSL certificate for your store’s custom domain, so HTTPS is enabled without additional cost or configuration on your part.
Yes. Zoho Commerce supports both B2C and B2B selling scenarios. For B2B, you can configure customer-specific pricing, minimum order quantities, and restricted catalogue visibility so that wholesale customers see different prices or products compared to retail visitors. The extent of B2B feature depth depends on the Zoho Commerce plan and should be verified against your specific requirements before committing.
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