Zoho Desk includes several standard dashboards: the Overview Dashboard (overall account health), the Agent Dashboard (per-agent performance), the Ticket Dashboard (queue status and SLA), and the CSAT Dashboard (satisfaction trends). Each provides a curated view for its intended audience.
Managers can build custom dashboards by selecting report widgets, arranging them on the screen, and setting refresh intervals. A custom dashboard for a support team lead might show open ticket count, SLA countdown charts, agent availability, and today’s CSAT scores in one view.
Zoho Desk dashboards can be shared with specific user roles. A billing team lead sees their department’s dashboard while the overall support manager sees a consolidated view. Role-based dashboard sharing ensures each user sees the most relevant information for their responsibilities.
A dashboard in Zoho Desk is a visual display of key support metrics, showing ticket queues, agent performance, SLA health, and CSAT in one screen. Dashboards provide real-time visibility for managers and team leads.
Yes. Custom dashboards are built by selecting report widgets, arranging them on the screen, and setting refresh intervals. Dashboards can be shared with specific roles, ensuring each person sees the metrics most relevant to their function.
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