Custom reports in Zoho Desk are created using a report builder that allows selection of data source (tickets, contacts, agents), metrics to display, grouping dimensions (by agent, team, department, category), filters, and chart types. Reports can be saved and scheduled for regular delivery.
Typical custom reports include: ticket volume by industry type for B2B analysis, average resolution time for tickets classified as ‘Integration Issues’, CSAT scores filtered to only Enterprise-tier customers, or weekly backlog reports by department sent to department heads automatically.
Custom reports in Zoho Desk can be scheduled to run automatically at set intervals (daily, weekly, monthly) and emailed to specified recipients. This eliminates manual report generation and ensures stakeholders receive regular updates without logging in.
A custom report in Zoho Desk is a user-built report with selected metrics, filters, and groupings tailored to specific business needs beyond standard report templates. Reports can be scheduled for automatic delivery to stakeholders.
Yes. Custom reports can be scheduled to run at set intervals and emailed to designated recipients. This automates regular reporting without requiring stakeholders to log in to Zoho Desk.
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