A Service is a named offering that customers select when booking an appointment. Each Service has a fixed or variable duration, an associated price, and a set of staff members who can deliver it. You can group multiple Services under a Workspace. When a customer picks a Service, Bookings checks the availability of assigned staff and presents open slots accordingly. Services can be one-to-one or group-style (with a capacity limit).
Create a distinct Service for each distinct offering that has its own duration, pricing, or staff requirements. A 30-minute consultation and a 60-minute strategy session should be separate Services, not a single Service with a note. Avoid creating overly granular Services for minor variations; use custom intake questions instead. If an offering requires no payment or staff assignment, a simple Service with default settings works fine.
Each Service must have at least one staff member assigned or it will not appear on the booking page. Buffer Time is set at the Service level, so two Services can have different pre-appointment and post-appointment gaps. If you use group bookings, set the maximum participant count carefully because overbooking is not prevented automatically. Deleting a Service removes it from the booking page but historical appointments remain in the system.
Yes. You can assign multiple staff members to one Service. When a customer books that Service, they can either choose a preferred staff member or let Bookings auto-assign based on availability. This is useful for clinics or agencies where any qualified person can deliver the same offering.
Changing the duration of a Service does not alter existing appointments. It only affects new bookings made after the change. Review upcoming appointments manually after updating duration, particularly if the change is significant, to ensure staff schedules remain coherent.
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