When a SalesIQ chat ends or is escalated, the chat transcript is automatically created as a Zoho Desk ticket. Agents handling the ticket see the full SalesIQ chat history and any available visitor data (pages visited, session duration) for context.
SalesIQ’s chatbot can handle initial conversations and hand off to Zoho Desk when a ticket is needed. This provides a complete journey: chatbot handles common queries, unresolved queries become Desk tickets, and agents follow up with full chat history.
SalesIQ’s visitor tracking can trigger proactive chat based on behaviour, such as a customer spending extended time on the pricing page. If this chat escalates to a support issue, it becomes a Desk ticket, connecting proactive sales engagement with structured support follow-up.
The Desk + SalesIQ integration connects Zoho Desk with Zoho SalesIQ. Chat transcripts from SalesIQ become Zoho Desk tickets automatically, giving agents full chat history and visitor behaviour context when following up.
When SalesIQ’s chatbot cannot resolve a query, the conversation can be handed to a Zoho Desk agent. A ticket is created with the full chatbot conversation history, so the agent has complete context and the customer does not need to repeat themselves.
Aaxonix is a certified Zoho implementation partner based in Pune. Architecture-first, no surprises.