The Radar Dashboard provides: total open tickets and breakdown by status, tickets approaching SLA breach (with countdowns), agent availability status for the whole team, active live chat sessions and queue, and recent CSAT ratings. All data refreshes in real time.
From the Radar Dashboard, managers can drill into specific at-risk tickets, reassign work, and view individual agent queues. This means a manager does not need to be at a desk to intervene in a developing support situation.
The Radar Dashboard is the mobile-optimised view in the RADAR app for supervisors on the move. The web-based Zoho Desk dashboards offer more customisation and historical reporting but require desktop access. Both serve different operational contexts.
The Radar Dashboard is the real-time mobile view in the RADAR app for support managers. It shows live ticket counts, SLA countdowns, agent availability, and CSAT scores, allowing managers to monitor and act on support operations from their phone.
The Radar Dashboard is a mobile-optimised real-time view designed for supervisors on the move. Web dashboards offer more customisation and historical reporting but require desktop access. They complement rather than replace each other.
Aaxonix is a certified Zoho implementation partner based in Pune. Architecture-first, no surprises.