RADAR displays live metrics including total open tickets, tickets approaching SLA breach, agent availability by status, live chat queue, and recent CSAT scores. Supervisors get a full operational picture of their support team without opening a laptop.
From the RADAR app, managers can reassign tickets, view individual agent performance, respond to escalations, and monitor SLA countdowns in real time. Actions taken in RADAR reflect immediately in Zoho Desk for the team.
The standard Zoho Desk mobile app is designed for agents to manage and respond to tickets. RADAR is designed specifically for supervisors and managers who need operational visibility and control rather than ticket-by-ticket work.
RADAR is Zoho Desk’s mobile app built for support managers. It shows real-time dashboards of ticket queues, agent availability, SLA health, and chat volumes, allowing supervisors to monitor and act on support operations from their phone.
Yes. The standard Zoho Desk mobile app is for agents handling tickets. RADAR is specifically for managers and supervisors who need operational visibility and the ability to reassign tickets and monitor team performance in real time.
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