A Zoho Sign webhook is an HTTP POST request automatically sent to a configured URL when specific events occur in Zoho Sign, such as a document being sent, a signatory viewing the document, each signature being completed, the document being fully signed, or a signatory declining. This enables external systems to react to signing events in real time.
When a contract is fully signed, trigger an onboarding workflow in Zoho CRM. When a document is declined, create a task for the account manager. When an employee agreement is signed, update their HR record in Zoho People. When a vendor contract is signed, create a vendor record in Zoho Books. Webhooks make Zoho Sign a trigger point in your broader automation architecture.
Configure webhooks in Zoho Sign’s API settings by providing the endpoint URL and selecting which events to listen for. The endpoint must be publicly accessible and able to return a 200 HTTP response to acknowledge receipt. Test webhooks thoroughly in a staging environment before configuring them in production.
Zoho Sign can send webhook notifications for document sent, signer viewed, signer signed, document completed, document declined, document expired, and document recalled events. Each event sends a JSON payload to the configured endpoint with the document ID, event type, timestamp, and signer details, enabling the receiving system to act on the event immediately.
Polling the API requires your system to repeatedly call Zoho Sign’s API on a schedule to check for status changes. Webhooks push notifications to your system the moment an event occurs, eliminating polling overhead and reducing the lag between a signing event and your system’s response. For time-sensitive workflows like triggering onboarding upon contract completion, webhooks are significantly more efficient.
Zoho Sign can send webhook notifications for document sent, signer viewed, signer signed, document completed, document declined, document expired, and document recalled events. Each event sends a JSON payload to the configured endpoint with the document ID, event type, timestamp, and signer details, enabling the receiving system to act on the event immediately.
Polling the API requires your system to repeatedly call Zoho Sign’s API on a schedule to check for status changes. Webhooks push notifications to your system the moment an event occurs, eliminating polling overhead and reducing the lag between a signing event and your system’s response. For time-sensitive workflows like triggering onboarding upon contract completion, webhooks are significantly more efficient.
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