Zoho Desk provides a form builder where administrators create support forms with custom fields. The generated embed code is pasted into any webpage. The form can include dropdowns for issue type, text fields, file attachments, and custom mandatory fields.
When a visitor submits the web form, Zoho Desk creates a ticket populated with the form data. Assignment rules then route the ticket based on the issue type or department field the visitor selected.
Web forms can be protected with CAPTCHA to prevent spam submissions. Spam filter rules in Zoho Desk can also automatically close or filter tickets from known spam patterns, keeping agent queues clean.
The web form channel allows you to embed a support submission form on your website. Form submissions create tickets in Zoho Desk automatically, pre-populated with the information the customer provided.
Yes. The Zoho Desk form builder lets you add, remove, and reorder fields, including custom fields, dropdowns, file attachments, and mandatory validation, to match your support intake requirements.
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