A sales return in Zoho Inventory records the process of a customer returning goods that were previously sold. When a sales return is confirmed, stock on hand increments for the returned items and a credit note is issued to the customer, reducing the outstanding receivable.
Create a sales return from the original invoice or sales order, specifying the items and quantities being returned. Confirm the return upon physical receipt of goods. Zoho Inventory updates stock and creates the credit note automatically.
Consider the condition of returned items. Some may be resellable, others may need to be written off or sent back to the vendor. Zoho Inventory lets you choose which warehouse to return the stock to, allowing a quarantine warehouse for inspection before restocking.
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