A Sales Order in Zoho Inventory is a confirmed order from a customer to purchase specific items at agreed quantities and prices. It triggers the fulfilment process — picking, packing, and shipping — and forms the basis for the sales invoice.
A Sales Order records a customer’s confirmed intent to buy. Once a customer places an order, Zoho Inventory creates a Sales Order that drives the warehouse fulfilment workflow: items are reserved from stock, pick lists are generated, and the order is shipped. The sales order is then invoiced, either fully at shipment or in stages for partial fulfilments.
A Sales Order is the commitment to supply. An Invoice is the demand for payment. For many businesses these are created together; for others (B2B, project-based) the sales order precedes the invoice by days or weeks, especially with partial shipments.
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