Rebranding options in Zoho Desk include: custom Help Centre domain (help.yourcompany.com), company logo and favicon, brand colour scheme for the portal, custom email from-address for notifications, and custom CSS for advanced styling. Zoho’s own branding is hidden in white-label configurations.
The Help Centre can be mapped to a custom subdomain by configuring a CNAME record in your DNS settings. Once set up, customers access the portal via your domain, with SSL support ensuring a secure browsing experience that appears fully native to your brand.
Organisations supporting multiple brands can configure separate rebranded portals for each brand within one Zoho Desk account. Each brand’s customers experience a fully distinct support portal while the internal team manages all tickets from one unified backend.
Rebranding (white-label) in Zoho Desk involves customising the Help Centre and customer portal with your company’s domain, logo, colours, and email sender address, creating a fully branded support experience with no visible Zoho branding.
Yes. You can map the Help Centre to a custom subdomain like support.yourcompany.com by configuring a CNAME record in your DNS settings. SSL is supported to ensure the custom domain is secure.
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