A product in Zoho Billing is the top-level catalogue entity that represents a service, software application, or subscription offering your business sells. Plans and add-ons are created under a product, giving the billing catalogue a structured hierarchy: Product contains Plans, and Plans can have optional Add-ons. This structure makes it easy to manage multiple offerings and their pricing configurations in one place.
Products are set up in the Zoho Billing product catalogue with a name, description, and optionally a unit (such as “user”, “device”, or “licence”). Each product can belong to a Product Family for grouping similar offerings. Once a product is created, you add one or more plans to it with different pricing and intervals, and optionally create add-ons that can be purchased alongside the product’s plans.
Zoho Billing’s revenue reports break down subscription metrics (MRR, ARR, churn) by product, giving you visibility into which products are growing, which are declining, and where to focus retention or sales efforts. This product-level view is essential for businesses with multiple offerings that want to understand the performance of each independently.
Yes. A customer can have active subscriptions to multiple products simultaneously. Each product subscription is managed independently with its own billing cycle, plan, and add-ons. All subscriptions for the same customer are linked to their customer record in Zoho Billing for consolidated account management.
Yes. Zoho Billing allows you to archive a product to prevent new subscriptions from being created while keeping existing subscriptions active. Archived products are hidden from the checkout and customer portal but continue to generate invoices for current subscribers until they cancel or are manually migrated to an alternative product.
Aaxonix is a certified Zoho implementation partner based in Pune. Architecture-first, no surprises.