Preventive Maintenance (PM) is a proactive service strategy in which Work Orders are automatically generated at regular intervals for assets, regardless of whether a fault has been reported. The goal is to service equipment on schedule to prevent breakdowns, catch developing issues before they become failures, meet manufacturer warranty service requirements, and extend the operational life of the asset.
Reactive maintenance responds to breakdowns: a customer calls, a fault is reported, and a technician is dispatched. Preventive maintenance intercepts the failure before it occurs. While PM requires scheduling effort, organisations that invest in PM typically see lower emergency call-out rates, higher customer satisfaction, and lower parts costs because components are replaced during planned visits rather than during emergency repairs when the surrounding damage may be more extensive.
FSM’s maintenance schedule feature generates Work Orders automatically based on a defined trigger, such as every 90 days, every 500 operating hours, or on a specific calendar date each year. The Work Order is created in advance of the service date, allowing the dispatcher to schedule the appointment proactively rather than reactively. Templates pre-populate the job details, reducing setup time for each generated Work Order.
Maintenance schedules in FSM generate Work Orders automatically on the defined schedule, placing them in the unscheduled queue for dispatcher assignment. Managers can view a maintenance calendar showing all upcoming PM Work Orders and their status. Overdue PM Work Orders (those that were generated but not yet completed) are highlighted as outstanding, preventing them from being overlooked in a busy queue.
Yes. FSM supports usage-based maintenance triggers. If an asset reports operating hours via an integration or a technician records hours during a visit, PM Work Orders can be set to generate after a specified number of hours rather than a fixed calendar interval. This is common for industrial machinery, generators, and vehicles where service intervals are measured in operating hours rather than elapsed time.
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