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Zoho CRM

Positive Score

A Positive Score in Zoho CRM is a point value assigned to a lead, contact, or other record when it meets a…

A Positive Score in Zoho CRM is a point value assigned to a lead, contact, or other record when it meets a favourable criterion within a Scoring Rule. Positive scores add to the record’s total score, indicating that the record has desirable attributes – such as matching the ideal customer profile, showing purchase intent, or engaging with marketing content.

Examples of Positive Score Criteria

Common positive score criteria include: matching industry or company size criteria, visiting high-intent website pages (pricing, demo request), opening marketing emails, clicking links in email campaigns, submitting a contact form, having a business email domain, and being referred by an existing customer.

Each criterion is assigned a specific point value based on how strongly it predicts conversion. A demo request might score +50 while an email open scores +5, reflecting their relative weight in the buying signal.

Industry Example

Professional Services: A consulting firm assigns +30 points when a lead’s annual revenue exceeds INR 10 crore, +20 when the lead’s designation is “CXO” or “Director”, and +25 when the lead visits the “Implementation Services” page. A lead who meets all three criteria starts with a score of 75 and is immediately flagged as high priority.

Frequently Asked Questions

What is a Positive Score in Zoho CRM?

A Positive Score is a point value added to a record’s total score when it matches a favourable criterion in a Scoring Rule. It signals that the record has attributes or behaviours that indicate sales readiness or a strong fit with the ideal customer profile.

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