A Plug-in in Zoho CRM is a pre-built integration package available from the Zoho Marketplace that connects Zoho CRM with a third-party application. Plug-ins are installed from the Marketplace with minimal configuration and extend CRM functionality without custom development.
The Zoho Marketplace offers hundreds of Plug-ins (also called extensions or integrations) that connect Zoho CRM to external tools – payment gateways, email marketing platforms, telephony systems, ERP systems, e-commerce platforms, accounting software, and more. Installing a Plug-in typically involves clicking Install, granting OAuth permissions to the third-party app, and configuring field mappings.
Popular Plug-in categories include: telephony (Twilio, Exotel, Knowlarity), e-commerce (Shopify, WooCommerce), accounting (Zoho Books, QuickBooks), marketing (Zoho Campaigns, Mailchimp), and communication (WhatsApp, Google Meet, Microsoft Teams).
A Plug-in is a packaged, pre-built integration from the Marketplace – install and configure. A Connected App is a custom OAuth app you build to access the CRM API. A Custom Function is a Deluge script that calls an external API from inside a Workflow Rule. Use Plug-ins for standard integrations; use Custom Functions or Connected Apps for bespoke requirements.
A Plug-in in Zoho CRM is a pre-built integration package available from the Zoho Marketplace that connects Zoho CRM with a third-party application. Plug-ins are installed from the Marketplace with minimal configuration and extend CRM functionality without custom development.
Plug-ins (extensions) for Zoho CRM are available at the Zoho Marketplace (marketplace.zoho.com). They cover telephony, e-commerce, accounting, communication, HR, and more – most can be installed and configured without developer assistance.
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