Zoho Desk supports several link types: Related To (two tickets address connected issues), Caused By (one ticket’s issue is the root cause of another), and Duplicate Of (the same issue reported twice). Each link type gives agents context about the relationship.
Linking tickets prevents agents from solving the same problem twice without knowing about each other’s work. When one linked ticket is resolved, agents working on related tickets are notified, helping them close their own tickets faster.
Unlike sub-tickets, linked tickets maintain independent hierarchies. Linked tickets are used for association rather than task delegation. Sub-tickets are used when one issue needs to be split into coordinated parallel tasks.
A linked ticket is a ticket associated with another ticket through a relationship type such as Related To, Caused By, or Duplicate Of. It helps agents understand connections between issues without merging them.
Linked tickets show associations between independent tickets. Sub-tickets represent a parent-child hierarchy where child tickets are tasks within a larger parent issue. Use linking for related issues, sub-tickets for delegated tasks.
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