HR Case

What is an HR Case in Zoho People?

Zoho People’s HR Helpdesk module provides a ticketing system for HR-related requests and issues. When an employee has a query about their salary, a complaint about a workplace issue, or a request for a document, they raise an HR Case. The case is assigned to the appropriate HR team member, tracked through resolution, and closed once the employee’s issue is addressed.

Case types

• Information requests: Policy clarifications, document requests, benefit queries.
• Service requests: Letter of employment, experience certificate, payslip copy.
• Grievances: Workplace complaints, harassment reports, interpersonal conflicts.
• Compliance matters: PF or ESI corrections, tax-related queries.

SLA tracking

HR Cases can be assigned SLA targets — for example, all information requests must be resolved within 2 business days, all grievances within 5 days. Zoho People tracks whether cases are resolved within the SLA and flags overdue cases to HR managers, ensuring accountability.