A Goal in Zoho People is a specific, measurable objective set for an employee during a performance cycle. Goals can be linked to KRAs, OKRs, or competencies, and progress is tracked throughout the cycle before final evaluation at the appraisal review.
A Goal is a specific target an employee commits to achieving during a performance period. Unlike a KRA (which is a broad responsibility area), a goal is precise and time-bound: Launch the new customer portal by Q3, or Reduce average ticket resolution time from 48 hours to 24 hours by December.
In Zoho People, goals are created during goal-setting at the start of the appraisal cycle. They can be set by the manager, by the employee, or collaboratively. Progress can be updated throughout the cycle so both the employee and manager can track status without waiting for the formal review.
Zoho People supports goal cascading: organisational goals set at the CEO level can be broken down into department goals, which cascade further into individual goals. This ensures that each employee’s objectives are directly aligned with the company’s strategic priorities.
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