Field agents access their assigned tickets on the Zoho Desk mobile app. They can update ticket status, add notes, attach photos of work completed, and communicate with customers from their mobile device while on site, without needing a desktop workstation.
Field agents are often assigned tickets related to on-site service, installation, or repair. They update ticket progress from the field, allowing supervisors and customers to track status in real time without phone calls back to the office.
Supervisors managing field agents use the RADAR app to monitor ticket progress across the field team. They can reassign tickets if a field agent is delayed, prioritise urgent site visits, and track overall field team performance without being on site themselves.
A field agent is a mobile support professional who manages tickets via the Zoho Desk mobile app while working on-site at customer locations. They update tickets, attach photos, and communicate with customers from their phones.
Supervisors use the Zoho Desk RADAR app to monitor ticket progress for the entire field team in real time, reassign tickets when needed, and track resolution performance without being physically present.
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