A customer in Zoho Inventory is a contact record representing a buyer of your goods. Customer records store billing and shipping addresses, default currency, payment terms, credit limit, tax exemptions, and preferred price list. All sales orders, invoices, and credit notes are linked to customer records.
Zoho Inventory offers a customer portal where customers can log in to view their orders, invoices, and shipment status. This reduces inbound enquiries to your sales team and improves customer experience.
Customers in Zoho Inventory sync with contacts and accounts in Zoho CRM when the two systems are integrated. This gives your sales team visibility into a customer’s order history without leaving the CRM.
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