Billable hours in Zoho Projects are time log entries marked as billable, meaning they can be invoiced to the client. When a project is configured as time-and-materials, Zoho Projects tracks billable hours and integrates with Zoho Books to generate invoices based on logged hours multiplied by the agreed billing rate.
Billing rates can be set at the project level (one rate for all team members), at the user level (different rates per team member), or at the task level. The most granular rate takes precedence. Rates are defined in the project settings before timesheets are logged.
Billable utilisation rate = Billable hours / Total logged hours. A healthy professional services firm targets 70-80% billable utilisation. Below this, non-billable overhead is too high. Tracking this in Zoho Projects helps manage the balance between delivery work and internal activities.
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