To enable Unattended Access, a lightweight persistent agent is installed on the target device, either manually or via a mass deployment tool such as Group Policy. Once installed and registered, the device appears in the Assist console under Unattended Devices. A technician with appropriate permissions can connect at any time without user interaction. The agent maintains a continuous but idle connection to Zoho Assist servers, waking on demand when a technician initiates a session. Access logs record every unattended connection.
Unattended Access is appropriate for devices your organisation owns and manages: office workstations, servers, kiosk machines, and point-of-sale terminals. It is the right approach for routine maintenance tasks, patch deployment, log collection, and after-hours troubleshooting where waiting for a user is impractical. Do not deploy the Unattended Access agent on personal devices or customer machines without explicit, informed consent from the device owner, as this creates significant privacy and legal exposure.
The number of devices you can register for Unattended Access depends on your Zoho Assist plan. Each unattended connection still requires the connecting technician to be authorised; access is not blanket-granted to all technicians. Devices must be powered on and connected to the internet for access to succeed. The Reboot and Reconnect feature is particularly valuable in conjunction with Unattended Access, allowing technicians to restart a machine and reconnect automatically without needing anyone on-site.
Yes. When a technician connects to a device via Unattended Access, a notification is typically visible in the system tray on the remote machine, and the user can see the technician’s mouse movements if they are at the device. Admins can also configure Assist to send email notifications to device owners upon each unattended connection, providing a clear audit trail for the device user.
Zoho Assist provides a mass deployment package that can be pushed via Windows Group Policy, Microsoft Endpoint Configuration Manager, or a third-party RMM tool. The deployment package includes a pre-configured installer that registers each device against your Assist account automatically on first run, placing all devices in a specified group without requiring manual setup on each machine.
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