The Agency Portal in Zoho Social is a white-labelled, client-facing interface that agencies use to share content for review and reporting with their clients. Clients access the Agency Portal through a branded URL (often on the agency’s domain) and can view scheduled posts, approve or reject content, and review social performance reports without needing a full Zoho Social account or visibility into the agency’s internal workspace.
Through the Agency Portal, clients can review scheduled post details (content, attached media, target profiles, and scheduled times), leave comments or feedback on specific posts, approve posts for publication, and view analytics reports for their brand’s social profiles. The portal presents only the data relevant to that client’s Brand, keeping each client’s information isolated from other clients managed in the same Zoho Social account.
The Agency Portal streamlines client communication about social media content, replacing email chains with attachments and back-and-forth approval threads. Clients have a single, organised view of their content calendar rather than receiving individual post images in email. The agency’s brand appears on the portal rather than Zoho Social’s brand, maintaining the agency’s professional identity in the client relationship.
Yes. The Agency Portal can be white-labelled with the agency’s logo, brand colours, and a custom domain. This gives clients a branded experience that reinforces the agency relationship rather than making it obvious that Zoho Social is the underlying tool. White-labelling is typically available on Zoho Social’s Agency plan tiers and may require domain configuration through the agency’s domain settings.
The Agency Portal is specifically an Agency plan feature in Zoho Social, designed for marketing agencies managing social media for multiple clients. Standard business plans do not include the multi-brand Agency Portal functionality. If you are a freelancer or small agency managing fewer clients, evaluate whether the agency plan features justify the additional cost compared to the standard business plans.
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