A mention in Zoho WorkDrive is a way to tag a specific team member in a comment using the @ symbol followed by their name. When someone is mentioned, they receive an email or in-app notification alerting them to the comment, even if they are not actively monitoring the file. Mentions are the primary way to direct feedback or questions to specific people in a collaborative document.
When writing a comment in Zoho WorkDrive, typing @ brings up a dropdown of team members. Selecting a name inserts the mention into the comment. The mentioned user receives a notification with a link directly to the comment, allowing them to review the context and respond without needing to navigate to the file manually. This keeps review loops tight and traceable.
Teams often use mentions to simulate lightweight approval workflows within WorkDrive without using a formal process tool. A reviewer finishes reading a document, adds a comment with a mention to the decision-maker saying “Please review and confirm,” and the mentioned person is notified immediately. Their reply in the comment thread serves as a recorded confirmation of the review.
Mentions in Zoho WorkDrive are limited to team members who already have access to the file or folder. You cannot mention an external user who has not been granted access. If you need to draw a non-member’s attention to a file, share the file with them first and then mention them in a comment once they have access.
No. Mention notifications in Zoho WorkDrive are sent as email notifications and as in-app alerts. The email notification ensures the mentioned person is informed even if they are not logged into WorkDrive at the time the mention is made. They can click the link in the email to go directly to the comment.
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