Warranty tracking in Zoho FSM captures the start and end dates of warranty coverage for each asset, along with the terms (parts only, parts and labour, or full replacement). When a Work Order is created for a warranted asset, FSM can flag that the asset is under warranty, prompting the technician or dispatcher to check whether the repair should be claimed through the warranty rather than billed to the customer.
FSM generates alerts when an asset’s warranty is approaching expiry, typically configurable as 30 or 60 days before the end date. These alerts prompt service managers to contact the customer about extended warranty or service contract options before the asset becomes unprotected. Managing warranty transitions proactively reduces the gap in coverage that leads to disputed repair charges.
When a Work Order is completed for an asset under warranty, FSM can suppress or modify the invoice in Zoho Books to exclude warranted repairs from the customer’s charge. Parts and labour covered by warranty are still recorded in the Work Order for internal cost tracking, but they are not passed to the customer. This requires clear warranty term configuration in the asset record so the billing logic applies correctly.
Yes. An asset may have a manufacturer warranty on the unit itself, a separate warranty on a replacement component installed during a repair, and a service contract warranty. Each warranty can be stored as a separate record linked to the asset, with its own coverage dates and terms. FSM displays all active warranties when a Work Order is opened for the asset.
FSM does not directly submit warranty claims to manufacturers, but the Asset Service History and Work Order records provide all the documentation needed for a manual claim: the fault description, the technician’s notes, the parts used, the service dates, and the confirmation that required preventive maintenance was performed. Exporting this data from FSM into the manufacturer’s claim process completes the loop.
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