A Deluge Bot in Zoho SalesIQ is a chatbot whose logic is written in Zoho’s Deluge scripting language rather than configured through a visual builder. Deluge bots can perform complex operations: querying Zoho CRM for customer data, calling external APIs, executing conditional logic based on visitor data, and returning dynamic responses personalised to the specific visitor.
Use Deluge bots when you need the bot to look up real-time data (stock availability from Inventory, account status from CRM, order status from an ERP), when the conversation logic requires multiple nested conditions, or when you want the bot to perform actions in other Zoho apps as part of the conversation.
Deluge bots require scripting knowledge. Familiarity with Zoho’s Deluge language (used across Zoho Creator, CRM, Books, and other products) is needed. Consider Deluge bots only after your Codeless Bot reaches the limits of what visual configuration can achieve.
A Deluge Bot can execute custom code at any step in the conversation. It can call external REST APIs to fetch real-time data such as order status or account balance, query Zoho CRM or Books records, apply conditional logic based on multiple variables, and write data back to any connected system. These capabilities go beyond what the visual Codeless Bot editor supports.
A Deluge Bot is created in the SalesIQ Bot Studio by selecting Deluge as the bot type and writing Deluge scripts for each card or response step. Each step can use the Deluge context to access visitor data, session variables, and integration connections. Developers familiar with Zoho Creator’s Deluge scripting will find the syntax identical.
A Deluge Bot can execute custom code at any step in the conversation. It can call external REST APIs to fetch real-time data such as order status or account balance, query Zoho CRM or Books records, apply conditional logic based on multiple variables, and write data back to any connected system. These capabilities go beyond what the visual Codeless Bot editor supports.
A Deluge Bot is created in the SalesIQ Bot Studio by selecting Deluge as the bot type and writing Deluge scripts for each card or response step. Each step can use the Deluge context to access visitor data, session variables, and integration connections. Developers familiar with Zoho Creator’s Deluge scripting will find the syntax identical.
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