The integration between Zoho SalesIQ and Zoho Campaigns automatically adds visitor email addresses captured during chat sessions to specified Zoho Campaigns mailing lists. This connects real-time chat engagement with longer-term email nurture workflows without manual data transfer.
In Zoho SalesIQ, configure the integration by selecting which Campaigns lists to add chat contacts to based on conditions (e.g., add to Prospects list if visitor is from a company domain; add to Newsletter list if visitor opts in). The pre-chat form email field or bot-collected email triggers the list addition.
Visitors who chat but do not immediately convert are prime candidates for email nurture. A visitor who spent 10 minutes on your pricing page and had a chat is more engaged than a cold lead — trigger a targeted nurture journey in Campaigns that references their chat topic rather than sending them a generic welcome sequence.
Aaxonix is a certified Zoho implementation partner based in Pune. Architecture-first, no surprises.