Audio call in Zoho SalesIQ allows an operator and a website visitor to switch from a text chat to a live voice call, entirely within the browser without requiring phone numbers, external apps, or additional software. The call is initiated from within the existing chat session.
Escalate to audio when a complex issue is taking too long to resolve via text, when the visitor’s query is emotional or sensitive and benefits from a human voice, or when explaining something is faster verbally than in writing. Offer the audio option proactively for high-value prospects who are heavily engaged but have not yet converted.
Audio calls in Zoho SalesIQ use WebRTC technology and require a modern browser (Chrome, Firefox, Edge, or Safari) with microphone access. No additional plugins or downloads are needed by either party, reducing friction compared to asking a visitor to dial a phone number or install a VoIP application.
No installation is required. Audio Calls in Zoho SalesIQ run through the browser using WebRTC. The visitor clicks the call button in the chat widget and the agent accepts in the SalesIQ dashboard. Both parties need a browser that supports WebRTC, which all modern browsers do.
Yes. A live agent can escalate an ongoing text chat to an audio call by clicking the audio call icon within the conversation window. The visitor receives a prompt to accept the call. This is useful for complex queries where voice communication is faster than typing.
No installation is required. Audio Calls in Zoho SalesIQ run through the browser using WebRTC. The visitor clicks the call button in the chat widget and the agent accepts in the SalesIQ dashboard. Both parties need a browser that supports WebRTC, which all modern browsers do.
Yes. A live agent can escalate an ongoing text chat to an audio call by clicking the audio call icon within the conversation window. The visitor receives a prompt to accept the call. This is useful for complex queries where voice communication is faster than typing.
Aaxonix is a certified Zoho implementation partner based in Pune. Architecture-first, no surprises.