A target visitor in Zoho SalesIQ is a predefined profile of a high-value visitor type. When a visitor matching the target profile lands on your site, Zoho SalesIQ highlights them in the visitor list or triggers an automatic alert or proactive chat. This focuses operator attention on the visitors most likely to convert.
Target visitor profiles are built using filters like company domain (for ABM: targeting specific companies), geographic location, visit frequency (returning visitors who have been back 5+ times), lead score above a threshold, or UTM campaign source. Multiple filter criteria can be combined with AND logic.
For B2B businesses using Account-Based Marketing (ABM), target visitor profiles can be built for each key account. When someone from a target company’s domain visits the site, the sales team receives an immediate notification to engage proactively, treating the visit as a high-priority sales signal.
All visitors are tracked by default. A Target Visitor is one who matches a rule set defined by the operator as high priority or high intent. When a visitor qualifies as a target, SalesIQ highlights them in the real-time visitor list and can trigger a proactive chat automatically. The targeting criteria are configured based on what high-intent looks like for the specific business.
A proactive chat trigger can automatically send a personalised message to the visitor the moment they qualify as a target. Alternatively, SalesIQ can notify the assigned agent via a desktop alert so the agent can decide whether to reach out manually. For very high-value visitors, both automatic outreach and agent notification can be activated simultaneously.
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