Canned responses in Zoho SalesIQ are pre-written reply templates that operators can insert into conversations using a keyboard shortcut or search. They provide consistent, well-crafted responses to frequently asked questions, reducing typing time and ensuring message quality across all operators.
Administrators create canned responses in Zoho SalesIQ settings, organising them by category (Greetings, Pricing, Technical, Closing). Operators access them by typing a shortcut character (e.g., /) followed by a keyword that matches the response name. The full response is inserted, which the operator can personalise before sending.
Canned responses reduce average handle time, ensure compliance with brand voice guidelines, and prevent common errors like incorrect pricing or outdated product information. Review and update canned responses regularly to keep them accurate and aligned with current messaging.
Agents type a forward slash (/) followed by a keyword in the chat input box to search and insert canned responses. SalesIQ filters matching responses as the agent types. The selected response is inserted into the chat window and can be edited before sending.
Yes. Canned responses can include variables such as the visitor’s name, the agent’s name, and the current time. SalesIQ substitutes these variables with actual values when the response is inserted, personalising the message without requiring the agent to edit it manually each time.
Aaxonix is a certified Zoho implementation partner based in Pune. Architecture-first, no surprises.