Visitor tracking in Zoho SalesIQ uses a JavaScript embed code placed on your website to monitor visitor behaviour in real time. It records which pages each visitor views, how long they stay, how many times they have visited before, their geographic location, device and browser details, and the referral source that brought them to your site.
The Zoho SalesIQ operator dashboard shows a live list of all current website visitors with key attributes. Operators can click on any visitor to see their full browsing timeline and decide whether to initiate a proactive chat.
Visitor tracking must comply with your website’s privacy policy and applicable laws (GDPR, DPDP Act). Disclose tracking in your privacy policy, implement a cookie consent mechanism that allows visitors to opt out, and configure Zoho SalesIQ to anonymise IP addresses if required by your compliance framework.
Visitor Tracking collects page URL, page title, time spent per page, geographic location (country, city), device type, browser, operating system, referral source, UTM parameters, and visit session timestamps. For identified visitors (those who have submitted an email), tracking data is linked to their contact record, building a complete interaction history.
SalesIQ provides tools to support GDPR compliance: cookie consent banner integration, the ability to disable tracking until consent is given, data retention configuration, and visitor data deletion on request. Operators must configure these features and include SalesIQ tracking in their privacy policy. Compliance ultimately depends on how the operator implements and discloses the tracking.
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