The chat window in Zoho SalesIQ is the floating widget that appears on your website, typically in the bottom corner, through which visitors initiate live chat sessions. It displays the chat interface, operator name and avatar, conversation history, and input field for the visitor.
The chat window is fully customisable in Zoho SalesIQ: you can change the colour theme, widget position (bottom left or right), button shape, welcome message, and the operator profiles shown in the pre-chat greeting. Custom CSS can further match the widget to your brand identity.
The Zoho SalesIQ chat window is mobile-responsive, adapting to small screens without obscuring critical page content. For mobile-specific experiences, the mobile SDK allows embedding the chat widget inside native iOS and Android applications rather than just web pages.
Yes. The chat window in Zoho SalesIQ is customisable through the widget appearance settings. Operators can change the primary colour, widget position, launcher icon, greeting message, and the agent avatar displayed in the window. Custom CSS can further extend the styling for pixel-perfect brand alignment.
The chat window shows the agent’s name, avatar, and online status, the message thread, typing indicators when the agent is composing a reply, file attachment options, and (if configured) the pre-chat form, chat rating prompt, and transcript request link. The exact elements depend on the operator’s configuration.
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