Normalisation in Zoho People is the process of reviewing and adjusting raw performance ratings across the organisation to correct for manager bias, rating inflation, or rating deflation — ensuring that performance scores are comparable and equitable across different teams and departments.
Normalisation is HR’s calibration step after managers submit their appraisal ratings. Left unchecked, some managers consistently give high ratings (inflation) while others are consistently harsh (deflation). Normalisation identifies these patterns and adjusts ratings to create a fair, comparable distribution across the organisation.
Zoho People’s normalisation module presents rating distributions visually, comparing actual distribution against the target bell curve, making it easy to identify which teams need calibration without manually analysing spreadsheets.
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