The ASAP widget surfaces a search bar for knowledge base articles, a link to community discussions, a ticket submission form, and access to live chat if enabled. All components are available without navigating away from the current page, reducing friction in the support experience.
ASAP is installed by adding a JavaScript snippet to your website or application. Configuration is done in Zoho Desk settings, where you choose which Help Centre components to display and customise the widget’s appearance and position.
The ASAP widget can include Zia’s Answer Bot, which suggests relevant articles before a customer submits a ticket. If the suggested articles resolve the question, the ticket is never created. This makes ASAP a key tool for ticket deflection within the product experience.
ASAP is Zoho Desk’s embeddable widget that brings the Help Centre, community forum, ticket submission, and live chat into your website or app. Customers get support without leaving the page, reducing both effort and ticket volume.
ASAP surfaces relevant knowledge base articles and the Answer Bot before customers reach the ticket form. When articles or bot responses resolve the question, no ticket is created, directly reducing incoming support volume.
Aaxonix is a certified Zoho implementation partner based in Pune. Architecture-first, no surprises.