An Exchange Rate in Zoho CRM defines how much one unit of a foreign currency is worth in the organisation's home currency. Exchange rates are used to convert Deal amounts, Quotes, and Orders from their transaction currency into the base currency for reporting and forecasting.
Exchange Rates are configured in the Multi-Currency settings of Zoho CRM. For each active currency, an exchange rate is defined relative to the home currency. For example: 1 USD = 83.5 INR.
Exchange rates can be updated manually by the administrator or automatically using Zoho’s live exchange rate feed (enabled in currency settings). Rates apply to all new records created after the update; existing records display the rate that was active at the time of their creation unless the rate was locked.
By default, exchange rates on records are floating – they update when the global rate changes. Administrators can lock the exchange rate on a specific Deal or Order to preserve the agreed conversion at contract time. This is critical for revenue recognition accuracy in multi-currency environments.
An Exchange Rate in Zoho CRM defines how much one unit of a foreign currency is worth in the organisation’s home currency. Exchange rates are used to convert Deal amounts, Quotes, and Orders from their transaction currency into the base currency for reporting and forecasting.
Yes. Zoho CRM can be configured to automatically fetch live exchange rates. Rates can also be updated manually by an administrator at any time.
Floating-rate records update when the global rate changes. Records with a locked exchange rate are not affected – they retain the rate set at the time of locking.
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