In staffing agency use cases, Zoho Recruit maintains separate records for Contacts and Candidates. A Contact belongs to a Client account and may raise multiple Job Openings over time. All correspondence, submissions, and placements involving that contact are tracked on their record. This allows account managers to see the full relationship history.
Contacts are never put through a hiring pipeline. They represent the demand side of recruitment. When a Contact raises a requirement, a Job Opening is created and linked to that Contact and Client. Candidates are then sourced and submitted to the Contact for review. Once a candidate is placed, they may also be added as a Contact for future staffing work.
A Contact in Zoho Recruit is a person at a client organisation, used primarily in staffing agency setups. Contacts represent hiring managers and decision-makers who raise job requirements and interact with the agency throughout the recruitment process.
Yes. Once a candidate is placed at a client organisation or builds a relationship with the staffing agency as a hiring decision-maker, they can be converted to or added as a Contact in Zoho Recruit.
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